🛠️ Support, Warranty & Returns

Support

For product guides, setup instructions, and helpful videos, please visit:
👉 www.trackers.co.nz

Lintek Tracking Solutions Ltd provides support to both retail partners and end users via:

• Email
• Facebook Messenger
• Phone support

Warranty

All LiveTrek GPS trackers come with a 12-month hardware warranty from the date of purchase (unless otherwise stated).

This warranty covers defects in materials and workmanship under normal use.

What We Will Do

If a covered defect occurs within the warranty period, Lintek Tracking Solutions Ltd (or an authorised service partner) will:

• Repair the product, or
• Replace the defective component at no cost, once the product has been returned for assessment.

What You Need

• Proof of purchase (receipt or invoice)
• Product returned to Lintek for inspection

Warranty Exclusions

This warranty does not apply if the product has:

• Been modified, tampered with, or altered
• Been damaged due to misuse, negligence, or accident
• Been used outside of recommended guidelines
• Been repaired by unauthorised parties
• Suffered liquid damage from excessive exposure
• Had its serial number or IMEI removed, altered, or damaged

Additional Notes

• This warranty does not cover SIM cards (including OneNZ/Vodafone prepaid SIMs)
• Warranty is limited to hardware only
• Any implied warranties (including merchantability or fitness for purpose) are limited to the 12-month period